What is Payflex?
Payflex offers the first truly free payment plan in South Africa. Checkout with Payflex
and pay only 25% of the purchase price today. Your goods are shipped immediately. And
you pay the rest over 6-weeks at no additional cost (zero fees, zero interest*).
* Default fees apply if you miss a payment.
How does it work?
- Select “Payflex” at checkout
- Enter your personal details - Name, Email, cellphone number, SA ID number
- Confirm your cellphone number - Payflex will send you a one-time PIN via SMS.
- Payflex completes an eligibility check
- Make your first payment with any VISA or Mastercard debit, cheque or credit card.
- Set your Payflex password
- Once your first payment has been made, your order will be processed and prepared for
shipping.
Note: If you are not approved for a Payflex account, you will be
redirected back to Hurley where you can choose a different payment method to complete your
order.
What are the fees and interest charges?
Payflex does not charge fees or interest. You will pay the same order value split into
four payments.
What if I miss a Payflex payment?
If you miss a scheduled payment, a default fee of R75.00 (incl. VAT) will be added to your account. A
further R75.00 (incl. VAT) will be charged for every week that the payment remains unpaid. Total Payflex
default fees are capped at a total of R225.00 (incl. VAT) or a maximum of 50% of the order value,
whichever is lower.
Do I qualify for Payflex?
To be eligible for Payflex you need to be 18 years or older with a South African ID
number and Visa or Mastercard (debit, cheque and credit cards are all good). You will
also need a good credit history.
What products are not eligible for Payflex?
Payflex is not available on gift cards. If your order contains gift cards and other
eligible products, you will need to purchase your gift cards separately.
How many Payflex orders can I have at the same time?
If it’s your first time using Payflex, you’ll only be allowed one order until your
second scheduled payment has been paid. After that, you can place multiple orders, as
long as you stay below your total spend limit.
How do I make installment payments on a Payflex spend plan?
Payflex will automatically deduct scheduled instalments from the same card you used to
make your first payment. If you want to pay your balance sooner, you can log in to your
Payflex account to make early payments.
When will my item be delivered if I pay with Payflex?
Payflex orders are prepared for delivery once you make your first payment at checkout.
Orders will be delivered within Hurley’s standard delivery timeframes.
How do returns work?
If you want to return any items in your order, just follow the standard Hurley returns
process. If the return is approved, we will issue the refund against your Payflex
account. Please read our returns policy here.
Is it safe to use Payflex?
Absolutely. Payflex is an established payments company, and part of the $1bn Zip Co
group that is listed in Australia. All payments are processed through state-of-the-art
PCI compliant payment systems that ensure the security of your payments.
